Order Cancellation Policy

July 5, 2026

At The Ezrach Co., we want to be clear about cancellations.

Because all products are made-to-order, our fulfillment partner begins production quickly — often within hours of an order being placed. To cancel an order, please email contactus@ezrach.com within 2 hours of placing your order.

If your order has not yet entered production, we will cancel it and issue a full refund. If your order has already entered production, we are unable to cancel it, but you may be eligible for a replacement or other resolution per our Refund and Replacement Policy.

You may request a change to your shipping address before the order has shipped. Email contactus@ezrach.com as soon as possible with your order number and the updated address. We cannot guarantee changes will be processed in time, but we will do our best.

We do not offer the following at this time:

• Subscriptions: We do not currently offer subscription products. All orders are one-time purchases.
• Pre-orders: We do not accept pre-orders. All products listed for sale are available for immediate production.
• Try Before You Buy: We do not offer try-before-you-buy services. All sales are final per our Refund and Replacement Policy.

If we introduce subscriptions, pre-orders, or other purchase options in the future, we will update this policy and notify customers accordingly.

For cancellation requests or questions, please contact us immediately at:

JimDoesThat, LLC (d/b/a The Ezrach Co.)
101 North First Avenue, Suite 2325 #1437, Phoenix, AZ 85003, United States
Email: contactus@ezrach.com